Return Policy

Your satisfaction is our top priority. If for any reason you are not satisfied with your purchase, you may return or exchange the unworn items purchased from with the original receipt within 30 days of shipping out your order. 

Please pack and seal your return securely using a reliable courier, then send back to:

Silver Gallery
312 Water Street
Vancouver, BC
V6B 1B6


  • For international returns, please mark "Return/Exchange" on the packing description in order to avoid double duty charges
  • Your shipment must be sent prepaid. We do not accept C.O.D. packages.
  • If you are returning merchandise without a receipt, please include the following information:
    • Name used for purchase
    • Name on credit card used for payment
    • Phone number
    • Billing/shipping address
    • E-mail address
  • Your refund will be credited to the original account used to place the order. Allow up to 2 billing cycles for your credit to appear on your statement.
  • In order to make a faster exchange you may contact us before shipping out your returns. We can order or hold the items while waiting for your package. This way will ensure that you get the item you want before it is sold out. Shipping fees for exchange will rest with customers.
  • Unfortunately we are not able to process refunds if it was Final or Clearance Sale, Custom Order, Engraved or Damaged items. In case merchandise received defective please contact us as soon as possible at

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